What is it?+
“Office Counters” is a service that provides information on the offices that are open to the public and makes it possible to reserve access to the counters.
Who is it aimed at?+
The information service is intended for all users. The booking service is reserved for users who are equipped with login details, limited to the local structures which offer this function.
How does it work?+
By accessing the service it is possible to pinpoint the office of interest in order to find out the relevant opening hours, average service time, number of people in the queue, and queue progress status. In addition, the user may make a reservation for the same day at one of the open counters and view the bookings in progress that match with their tax code.
The fixed-time reservation service is being tested at some locations and gradually extended throughout the country, with the possibility of choosing the day on which to access the counter, including the day in progress.
As an alternative to the online service, it is also possible to reserve an access ticket either through the INPS Mobile app, directly at the office, or by contacting the Contact Centre on +39 803 164, free from Italian landlines, or +39 06 164 164 from mobile phones, to be paid according to the tariff applied by various operators.
Office Counters: information on opening hours and the booking service
Unemployed, never previously employed and suspended workers, Family,Workers,Migrant workers,General practitioners and certifying doctors,Pensioners, People with disabilities+
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Desktop Service
INPS offices - Information and bookings
The procedure is used to search for the INPS office in your municipality, view information and manage bookings for access to counters