FAQs – Frequently asked questions

The transition from PIN to SPID (the Public Digital Identity System), CIE (Electronic Identity Card) and CNS (National service Card)

When and how will the INPS PIN switch-off take place?

The transition from INPS PIN to SPID will be preceded by a transitional period starting on 1 October 2020, during which time:

  • no new PINs will be issued to users, except those requested by users who cannot obtain SPID login details and for their dedicated services only;
  • PINs already in the possession of users will continue to be valid and can be renewed on their natural expiry date until the end of the transitional period (for example, if your device PIN expires between October and December, you can renew it and use it until the end of the transitional period).

 

Depending on the progress made for the transition to SPID, INPS, in agreement with the Ministry of Technological Innovation and Digitisation, the AGID (Agency for Digital Italy) and the Ministry of Labour and Social Policies will set a final expiration date for the PINs issued by INPS.

You can use SPID to access the services of 4000 administrations as well as the services of private operators who have joined the Public Digital Identity System as service providers. You can find the list of accessible services in the "When can you use SPID" section.

If you have an Electronic Identity Card (CIE) and a smartphone with an NFC system, you can use your PIN, supplied with the Electronic Identity Card, to access the enabled Services of the Public Administration, including all INPS services.

You can find further information at the following link (INPS circular no. 87 of 17 July 2020).

 

What is SPID?

SPID is Italy’s Public Digital Identity System which gives users access to the online services of 4000 public administrations and private institutes (Service Providers) which have joined the system. Users can log on from a computer, tablet or smartphone using a single Digital Identity (username and password + OTP).

You can request it from digital identity providers accredited by the Agency for Digital Italy which can issue it in various ways.

Here you will find a list of the Identity Providers/identity managers and the issuance methods offered by each one.

To request SPID, you will need the following:

  • Your national health card or tax identification code card
  • an identity document issued in Italy (identity card, driving licence or passport).

 

When making your claim you must also provide: an email address and the phone number of the mobile phone you normally use (even if you are not the contract holder).

How can I recover my SPID login details if I forget them?

Don't worry, you can always recover your login details.

  • If you claimed SPID from Aruba, please follow the recovery procedure here: http://guide.pec.it/spid/recupero-dati/procedure-di-recupero-dati-smarriti.aspx
  • If you claimed SPID from Infocert, please follow the recovery procedure here: https://my.infocert.it/selfcare/#/recoveryPin
  • If you claimed SPID from Namirial, please follow the recovery procedure here: https://portale.namirialtsp.com/private/user/spid_reset.php
  • If you claimed SPID from Intesa, please follow the recovery procedure here: https://spid.intesa.it/area-privata/forgot-password.aspx
  • If you claimed SPID from Poste, please follow the recovery procedure here: https://posteid.poste.it/recuperocredenziali.shtml
  • If you claimed SPID from Register, please follow the recovery procedure here:
    (forgotten username) https://spid.register.it/selfcare/recovery/username
    (forgotten password) https://spid.register.it/selfcare/recovery/password
  • If you claimed SPID from Sielte, please follow the recovery procedure here: (forgotten password) https://myid.sieltecloud.it/profile/recovery/forgotPassword
  • If you claimed SPID from Tim, please follow the recovery procedure here:
    (forgotten username) https://login.id.tim.it/mps/fu.php
    (forgotten password) https://login.id.tim.it/mps/fp.php
  • If you claimed SPID from Lepida, please follow the recovery procedure here: https://id.lepida.it/idm/app/recupero_credenziali.jsp

 

I need some support; how can I contact SPID assistance?

If you need help with SPID please send a request to the online support service.

We suggest that you contact the identity providers that gave you access to SPID so that they can answer any questions you may have.

You can find the support contacts of active identity providers in the Help section of the official website.

You can also get help by joining the Facebook Support Group which can be accessed via the SPID website.

Other frequently asked questions can be found on the SPID website.

FAQs of users who already have an Electronic Identity Card (CIE) for access to Public Administration services

I applied for an Electronic Identity Card this year and have discovered that I can use it to access the online public administration services. How do I do this?

In order to use your Electronic Identity Card to access the services of INPS and other administrations, you must:

  • have a smartphone equipped with an NFC system;
  • have the PIN and PUK codes that were provided to you when you claimed and received your Electronic Identity Card from the registry office of your municipality of residence.

 

These codes are provided in two parts. The first part is indicated on the last sheet of the paper receipt given to you by the municipal registry office when you made your claim at the counter.
The second part is indicated in the letter which is sent to you in an envelope along with your Electronic Identity Card.

Combine the two parts of your PIN and PUK code, respectively, and keep them safe. You will need your PIN to access the online services using your Electronic Identity Card.

Check that your smartphone is equipped with NFC (near field communication) in the Settings menu and consult the Enter with CIE section in the portal of the Ministry of the Interior.

To access INPS web and mobile services using your Electronic Identity Card, please consult the instructions in the Tutorial (pdf 2.03MB).

If you don't have a smartphone equipped with NFC technology or if you find the Electronic Identity Card login system too complicated, you can request SPID.

I have an Electronic Identity Card (CIE) but I’ve forgotten my PIN and PUK code. What can I do to recover the activation codes?

If you lose the PIN and PUK code of your Electronic Identity Card you will need to contact the Municipal Registry Office that issued the card to request that the codes be reprinted.

For further information, please consult the Lost PIN/PUK for CIE Forum on the AGID (Agency for Digital Italy) portal.

I’m having difficulty using my Electronic Identity Card to access the online services of INPS and those of my municipality. Whom should I contact for assistance?

For problems with accessing the services of Public Administrations using your Electronic Identity Card, reports related to the portal
http://www.cartaidentita.interno.gov.it or the service http://www.prenotazionicie.interno.gov.it please send an email to cie.cittadini@interno.it specifying the details of your issue.

FAQs of users who have claimed or are using the INPS PIN to access the INPS and the Revenue Agency / Revenue Collection Agency services

I need help managing my PIN, how can I contact INPS support?

To claim/activate a standard PIN, to convert a PIN into a device PIN, or for help with lost PINs or recovering your PIN you will find all the instructions in the "Obtaining and managing your PIN” section.

You can also contact INPS through one of the following channels:

  • The contact centre by calling (+39) 803164 from landlines (free of charge) or (+39) 06164164 from mobile phones (charged at your standard mobile rate). The service is available from Monday to Friday, from 8:00 a.m. to 8:00 p.m. and on Saturdays from 8:00 a.m. to 2:00 p.m.;
  • The applicable provincial offices, which you can find and contact using the Contact section of the INPS portal by clicking on INPS offices;
  • INPS Responds Service.

 

I received my INPS PIN years ago but haven't used it yet. When can I use it until? By when should I claim SPID?

If you have received both parts of your PIN (one part via SMS and the other via Postel) or you have been issued your full PIN in person from an INPS office, you can activate your standard PIN by accessing the INPS portal and entering the 16 characters you received in the service access window. Remember to print the card with the code or to note down the eight characters generated by the automated procedure.

You can use your standard PIN to access all the consultation services (Contributions Account Statement, pension slip, citizen's Social Security Portal, etc.).

The INPS device PIN for citizens is valid for six months and when it expires it will be automatically renewed by the system until the end of the transitional period, set at 30 September 2021.

Through INPS Circular No. 127 of 12 August 2021, the Institute confirmed the date of 30 September 2021 for the discontinuation of the INPS PIN code in favour of the SPID, CIE and CNS digital identities and the authentication of and access to online services.

We therefore advise you to request prior to 30 September your SPID login details by consulting the www.spid.gov.it website to find out how you can obtain them from the relevant digital identity operators.

I’m a disabled 82 year old. I already have a PIN and my daughter helps me to use INPS online services. Do I have to claim SPID login details? I don't have an email address or mobile phone. What should I do?

If you have an INPS PIN code, please note that it will no longer be valid from 30 September 2021. From 16 August, you can delegate children or other trusted persons to access online services on your behalf with their SPID, as indicated in INPS Circular No. 127 of 12 August 2021.

To claim the registration of the delegation, you can book an appointment at the INPS counter and, with the help of your daughter, go to the counter to hand over the following documents as the delegating person:

  • form for digital identity delegation registration claim (form AA08);
  • copy of the identification document.

 

The delegation claim must be physically presented at the INPS offices.

To book an appointment, you can call the Contact Centre on 803164 from a landline or +39 06164164 from a mobile phone, or contact your local INPS office and make an appointment via your MyINPS area, the INPS portal (Contacts>INPS offices) or via the INPS Mobile app.

You can find further instructions and tutorials on how to book in the section Contacts > Access to INPS offices.

If you are unable to go to the INPS offices due to illness (long-term bedridden, hospitalised, etc.), you may claim that your daughter or another trusted person delegated by you register the delegation.

In this case, the delegated person must present the following documentation at the INPS counter:

  • form for digital identity delegation registration claim for those unable to go to the INPS office for health reasons (form AA09);
  • health certificate issued by a doctor belonging to the National Health System (SSN) certifying the inability of the delegating person to go to the INPS office;
  • original identity document of the delegating party;
  • copy of the delegate's identity document.

 

I’m an employee of the municipality (province-region) and I have an INPS PIN with authorisation to access SIUSS (Unitary Information System for Social Services), ISEE (Equivalent Economic Situation Indicator) and registry changes. Now that I have to apply for SPID, how do I get these authorisations transferred to SPID?

Authorisations are paired to the person as they are linked to the Tax Identification Code, which you have always entered together with the PIN to access the INPS online services. Authorisations are not linked to PIN/SPID/CNS or CIE login details.

Therefore, with SPID or CIE or CNS you will continue to have access to SIUSS and ISEE, as was the case when using your PIN, without having to make any claim to transfer the authorisations.

This applies to all existing authorised users, dependent workers of municipalities or other public institutes, intermediaries, doctors, etc..

Therefore, make sure that you keep your Tax Identification Code and your PIN/SPID/CNS or CIE login details safe as they are strictly personal codes that are linked to all your personal data and authorised services.

Remember that from 30 September 2021 your PIN will no longer be used to access online services.

FAQs for guardians of Minors under the age of 18 or of Persons under guardianship by court order

I am the guardian of an elderly / disabled / minor who cannot obtain SPID. Can I claim SPID login details on his or her behalf?

SPID login details are strictly personal and cannot be requested and used on behalf of a third person.

As a guardian of elderly, disabled or underage persons, you can claim a delegation to access the INPS services with your SPID credentials on behalf of persons under your guardianship (INPS Circular No. 127 of 12 August 2021).

To claim the registration of the delegation you must book an appointment in person at the counter of the INPS office and present the following documentation:

  • form for digital identity delegation registration claim for Parents of Minors, Guardians, Curators and Support Administrators (form AA10);
  • copy of the identification document of the applicant, exercising parental authority;
  • self-certification attesting the parental authority.

 

To book an appointment, you can call the Contact Centre at 803164 from a landline or +39 06164164 from a mobile phone, or contact your INPS office and book an appointment through the INPS portal (Contacts>INPS offices) or the INPS Mobile app. You can find further instructions and tutorials in the section Contacts > Access to INPS offices.

The INPS PIN code will remain active and can be also requested and used by non-EU citizens not in possession of an identity document recognised by the SPID system or by Italians or persons of other nationalities residing abroad who do not have an identity document issued in Italy.

I am the parent of a child recognised as invalid by the INPS. Can I request SPID credentials for him?

As a parent of a minor, recognised as invalid by the Institute, you can claim a delegation to access online services in order to obtain the benefits to which your child is entitled with your SPID credentials. To claim the registration of the delegation you must book an appointment in person at an INPS office counter and present the following documentation:

  • orm for digital identity delegation registration claim for Parents of Minors, Guardians, Curators and Support Administrators (form AA10);
  • copy of the identification document of the applicant, exercising parental authority;
  • self-certification of parental authority.

 

To book an appointment, you can call the Contact Centre on 803164 from a landline or +39 06164164 from a mobile phone, or contact your INPS office by making an appointment through your MyINPS area, the INPS portal (Contacts>INPS offices) or through the INPS Mobile app.
You can find further instructions and tutorials on how to book in the section Contacts > Access to INPS Offices.

FAQs of workers from EU or non-EU countries without an identity document recognised by the SPID system

I am a citizen of an EU/non-EU country and don’t have one of the identity documents required to use SPID. How can I use INPS’ online services?

If you work legally in Italy, and therefore have a residence in Italy, you can use your residence permit to enrol with the registry office and obtain an identity document from the offices of the municipality where you reside. You can then apply for your SPID.

If, on the other hand, you have been working, are no longer in Italy and do not have an identity document among those required to obtain SPID credentials (national health card and identity card or passport issued in Italy), after 1 October you can claim the INPS device PIN code using form MV35 and booking your access to the counter through the INPS Mobile app>Office Counters or by calling the Contact centre.

To submit this claim, you must have: A tax identification code, passport, mobile number and email address.

If you already have your INPS device PIN, you can continue to use it to access INPS' services.

I am Italian but have lived and worked in Germany for years. I now only have identity documents issued by German institutes. I do not have the PIN needed to access the INPS services I am interested in. I have been informed that the INPS PIN will no longer be valid and will be replaced by SPID, CNS and CIE. How can I access INPS services?

People who live abroad, either with or without Italian citizenship, and who do not have a valid identity document issued in Italy are unable to apply for SPID login details.

However, you can still request and use the INPS PIN through the online PIN procedure using the identity document issued in your current country of residence.

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