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LinkedinPublication: 3 April 2017 Latest update: 6 October 2026
What is it?
It is a service for changing the bank details for pension payments.
Who is it aimed at?
It is intended for pensioners who wish to update the IBAN of the paying party (bank, Poste Italiane SpA, foreign branch, etc.) previously provided to INPS.
How does it work?
To change the details of the paying office, you must:
- access the online service;
- follow the instructions; if requested, for security reasons, enter your current payment details followed by the new details;
- download the receipt;
- print the change claim.
Claim
REQUIREMENTS
To submit a claim, you must:
- be a pension holder;
- have a tax identification code and login credentials (in Italian).
WHEN CAN I CLAIM?
The claim may be submitted at any time.
HOW CAN I CLAIM?
The claim must be submitted online to INPS via the dedicated service, by logging in with your credentials.
Processing times of the measure
The ordinary deadline for issuing decisions is set at 30 days by Law No. 241/1990. In some cases, the law may set different deadlines.
The table (in Italian) shows the deadlines longer than thirty days, established by the Institute through its Regulation.
In addition to the deadlines for issuing the decision, the table (in Italian) also indicates the person responsible.