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The service allows you to view the claims and documents submitted to obtain HCP home care benefits for persons who are not self-sufficient. For claims submitted no later than 31 January 2025.
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LinkedinPublication: 1 August 2025
What is it
The services allow you to view:
- claims submitted up until 31 January 2025;
- documents relating to the management of benefits of HCP home care for persons who are not self-sufficient.
The Home Care Premium programme provides, through a tender:
- a financial contribution (prevailing benefit) aimed at reimbursing the expense incurred for the home care personnel hired with a domestic work contract;
- personal assistance services (supplementary benefit) provided by the territorial areas or by institutions affiliated with the Institute, subject to acceptance of the social assistance plan.
Who is it aimed at
The services are aimed at:
- employees enrolled in the Unified scheme of credit and social benefits;
- pensioners enrolled in the Unified scheme of credit and social benefits;
- spouses (in the absence of a separation judgement), subjects linked by civil partnership and cohabiting (Law no. 76/2016);
- brothers, sisters and first-degree relatives, only if entrusted with the protection or care of the holder;
- first-degree relatives, including non-cohabitants;
- orphaned minors of:
- employees enrolled in the Unified scheme of credit and social benefits;
- pensioners of the Civil Servants’ Pension Scheme.
How does it work
The services allow you to view the claims and documents submitted.
You can select the items:
- "Welfare in one click", to view claims submitted in previous years;
- "HCP home care - Civil Servants’ Pension Scheme (Citizen)", and “Welfare services portal” to view the documents relating to the management of the benefit.
Processing times of the measure
The deadline to define the measure was set at 30 days by the Regulation for the definition of the terms to conclude the administrative proceedings adopted by INPS pursuant to Article 2 of Law no. 241/1990.
The table (in Italian) (pdf 210KB) attached to the Regulation shows both the deadlines for defining the decisions established by the Institute that are longer than the normal 30-day period, and the indication of the relevant manager.