Digital identity delegation to access online services

Guardians, curators, and support administrators cannot obtain delegation using the online procedure.

Regarding the claim:

• they must go to the relevant local office and submit the form available on this page, together with the documentation that proves their role;
• alternatively, they can send the claim and the attachments also via certified email (PEC) to the relevant local office. Claims and declarations sent online are valid if submitted in accordance with the procedures laid down in Article 65 of Legislative Decree No. 82 of 7 March 2005 (Digital Administration Code – CAD).

When assigning a delegation, the delegator may define its term of validity.

Below is information on the duration and methods of termination of the digital delegation:

• trusted person: when assigning the delegation, the delegator may define its term of validity. In the absence of an expiry date, the delegation is active for an indefinite period. The delegator may revoke it at any time, through their own digital identity or by using form “AA12” (in Italian) (“Claim for revocation of digital identity delegation”), attaching a copy of a valid identification document. The right of revocation does not apply to persons under guardianship, curatorship or support administration;
• guardians, curators and support administrators: the general delegation lasts for the period set in the appointment order and remains linked to the person’s continuing status as legal representative. Any changes relating to this status must be notified to INPS immediately. If the appointment order is revoked, the general delegation is cancelled at the claim of any interested party;
• persons exercising parental responsibility: the general delegation is valid until the minor represented comes of age or is emancipated, or until parental responsibility is forfeited or suspended. In the event of emancipation, forfeiture or suspension of parental responsibility, the general delegation is cancelled at the request of any interested party.

To use the online procedure for registering (or, where permitted, revoking) the delegation independently, you need to access the MyINPS reserved area, section “Digital Identity Delegations”, using:

• SPID identity (at least Level 2 credentials), you can claim this from an authorised Identity Provider, a list is available on the dedicated page (in Italian);
• Electronic Identity Card (CIE);
• National Service Card (CNS)

Subsequently, the delegated party may choose whether to act for himself or in the place and on behalf of the delegator.

All activities carried out by a delegation holder representing the delegator are traced.

The delegation, if already registered, is also valid for making claims at INPS offices after the delegation holder has been identified via their identity document.

For more details, please refer to INPS circular no. 127 of 12 August 2021 (in Italian).

The circular also confirmed the date of 30 September 2021 for the discontinuation of the INPS PIN code in favour of the SPID, CIE and CNS digital identities.

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In-person, office-based services are available only by appointment.

The reservation must be made, with the dedicated service, on this page:

Sportelli di Sede (Office Counters): information on opening hours and the booking service

After verifying the claimant's identity, the INPS operator will record the delegation in the system. The system sends a notification to the delegated party and the delegator (if an email address or mobile phone number are present).

A claim for the registration of a delegation by a person other than the delegator is allowed only for:

• guardians, curators and support administrators who can certify their status by means of a substitute declaration of certification (Article 46 of Presidential Decree 445/2000 and subsequent amendments), or provide the documentation to prove it.
  In the case of a substitute declaration of certification, the delegation can only be registered after the truthfulness of the declarations made has been verified by the competent authority.
  The documentation to be submitted is as follows:
  • claim form AA10 for digital identity delegation registration for parents of minors, guardians, curators and support administrators  (in Italian);
  • copy of the claimant’s identification document;
  • copy of the identification document of the individual under guardianship;
  • copy of the decision making the appointment issued by the courts or substitute declaration of certification attesting the status of guardian, curator or support administrator;
• persons exercising parental responsibility who claim registration of the delegation on behalf of a minor.
  The documentation to be submitted is as follows:
  • claim form AA10 for digital identity delegation registration for parents of minors, guardians, curators and support administrators (in Italian);
  • copy of the identification document of the claiming parent;
  • substitute declaration of certification attesting parental responsibility;
  • where parental responsibility is exercised by both parents, the consent of the other parent must be obtained by filling in and signing the relevant box of form AA10, attaching a copy of their identification document;
• persons who are bed-ridden, in the long-term, hospitalised or unable to go to the Institute's offices due to illness, who can claim the registration of delegation also through the delegated party.

The delegation holder certifies that the delegator signed the claim in their presence, in full awareness.

The documentation to be submitted is as follows:

• form “AA09” (in Italian) (“Claim for digital identity delegation registration for those unable to go to the INPS office for health reasons”);
• form “AA11” (in Italian) (“Health certificate issued by a doctor belonging to the National Health System (SSN) certifying the inability of the delegator to go to the INPS office”);
• the health certificate/certification must state the surname, name and provincial Medical Association registration number of the signing National Health System (SSN) doctor or, alternatively, form “AA11” must be attached;
• copy of the delegator’s valid identification document, the original of which must be given to the delegation holder so that the INPS office official can view it;
• copy of the delegation holder’s valid identification document;
• copy of the delegation holder’s tax identification code.

ONLINE DELEGATION

You can register the delegation directly online by following these steps:

• access the MyINPS reserved area using your SPID, CIE or CNS credentials;
• select the item “Digital Identity Delegations” (“SPID to SPID Delegation”), as indicated in message no. 3305 of 1 October 2021 (in Italian).

The delegation registered online:

• is immediately active;
• will have a minimum duration of 30 days, during which time it cannot be revoked online, but only at an INPS office.

The parent exercising parental responsibility may register directly online a delegation in his or her own name for exercising the rights of the minor child.

Using the same function, the parent can cancel the delegation assigned to them, whether it was registered at an INPS office or online.

Following access to the reserved area, the parent shall enter the child's data in the section "Enter a delegation on behalf of a minor child" (as provided for by message no. 171 of 13 January 2022 (in Italian)).

When registering the delegation, the following are required:

• the declaration of the exercise of parental responsibility;
• the consent of the other parent.

In addition, checks are carried out with the National Register of the Resident Population (ANPR) to verify:

• the parenthood of the declarant;
• that the minor belongs to the same family unit.

If the checks are negative, online registration cannot be carried out. In this case, if the requirements are met, it is still possible to register the delegation at an INPS local office by providing:

• the required documentation;
• form AA10.

REMOTE DELEGATION IN “WEB MEETING” MODE (VIDEO CALL)

To allow the delegation for those who cannot physically go to an INPS local office and do not have a digital identity, the remote web-meeting mode is available (message no. 3026 of 1 August 2022 (in Italian)).

This method of claim cannot be used by guardians, curators, support administrators, those exercising parental responsibility..

To register the delegation, it is necessary:

• that both the delegated party and the delegator are present during the web meeting session;
• that the delegator is capable of interacting and expressing, in full awareness, his/her will to delegate.

Message no. 3026 of 1 August 2022 (in Italian) provides instructions to access the service and indicates:

• the devices necessary for the connection;
• the documentation to be submitted to register the claim.

During the session, the following must be sent:

• a digital copy of the required forms;
• identity documents, which must also be shown in original on video.

Upon completion of the web meeting (video call) session, the digital identity delegation will be immediately active.

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