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Contacts

Multichannel Contact Centre

The Multichannel Contact Centre is an electronic system developed by the Institute to provide support in using online services.

803 164

Free-of-charge landline number.

06 164 164

Calls from mobile phones are charged according to the telephone rates applied by the different operators.
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INPS Responds

INPS Responds is a service that allows you to independently forward requests for regulatory clarifications and information on services from your computer.

Access for registered users only

Booking an office appointment

The "Eliminacode" - queue management booking service, available within your MyINPS personal area, allows you to book your turn at the branch counters open to the public.

The first-level information service can also be used remotely by video call. To further facilitate and improve the experience of users interested in video calls, INPS has launched a trial in some offices. Watch the presentation video (in Italian) and find out which offices are trialling the new video call. Download the tutorial (in Italian) (pdf 1.2MB) with instructions on how to use the video call appointment service.

Log in to book (in Italian)

PEC

Certified Electronic Mail (PEC) boxes are available for communications strictly within the recipient's jurisdiction and can only be used if you have a certified email address.

Go to PEC List

Virtual Assistants

While browsing, you can at any time request support from virtual assistants dedicated to providing information on the services offered by the Institute.